Tag Archives: surface

Don’t buy stuff from the Microsoft Store… ever

I consider myself a pretty reasonable guy.  I try to be polite to everyone and slow to get angry, and it is definitely out of character for me to write about a bad experience.  But the jokers at Microsoft’s online store made me do it…

I just wanted to give you some advice that will save you heartache later on: don’t buy stuff from the Microsoft Store… ever.

Back on May 23, I ordered a Microsoft Surface Pro from the online store for my son, who wanted it for college classes this summer.  The website didn’t give any indication it was out of stock, back-ordered, etc., so I thought this would be the easiest way for me.  Fine, I ordered it and paid for next day shipping.  Now understand, there is Microsoft kiosk at a mall just 15 miles from my house, so I did this thinking it would save me time and a trip.  Boy, was I so wrong on both counts.

Fast forward to May 28th.  My son is starting class on the following day and still no Surface.  So, I called store support and talked to Gail who told me that the order was still pending.  Her explanation was that there was a problem with my credit card?!?  Now, I pay off my credit cards every month… this is obviously not the problem. Whatever. I asked her to just cancel my order and I would go to the kiosk to buy one.  After a few minutes of convincing her that I really wanted to do this, she says the order was canceled.  I then went down to the kiosk that night with my wife and picked up a Surface (with the same credit card I used for the online order, no less).

Problem solved… or so I thought.

I get an email today… TODAY, June 12th telling me:

Thank you for ordering from Microsoft. At your request, we attempted to cancel the following products from your order. Unfortunately, we were unable to stop shipment and you will be charged for these items.

Really? TWO WEEKS after I canceled my order, you can’t stop a shipment from happening?  So now I have to spend even more time, being a jerk to people that are just trying to do their job.

Wonder why people give Microsoft a bad rap?  I’d say they earn it all by themselves.


P.S.  Sorry to make you endure this rant on a technical blog.  I just needed somewhere to vent.  I’m off to dispute the charge.  Thanks for reading.